What if a submission is returned?
If this happens, the client has up to one year to resubmit at no additional charge. Pennon typically informs the local herald about returned submissions within 60-90 days.
What if the Device/Badge passes but the Name does not?
If the device is passable but the name is not, the name submission will be returned and a “holding name” will be created so that the device can be registered at that time.
So, for instance, let us say that your client’s mundane name is John, he is from the Shire of Silver Moon, and you submitted the name Gunther MacIntyre for him. Let us say that Laurel wants to register the device but return the name. Laurel would create a holding name of John of Silver Moon and register John’s device under the holding name. When a resubmitted name is registered, the new name replaces the holding name and any devices or badges registered to the holding name are switched to the new name.
How do I handle a re-submission?
When resubmitting a name or device, please include a cover letter explaining when the original submission was made and include a copy of the return letter. Any other information you wish to provide about the return and the re-submission is also welcome. We will include it in the processing of your re-submission. New payment is only required after the one-year free re-submission period has expired.